FAQ

We have a 100% satisfaction guaranteed policy. If you are not satisfied with your purchase, you have 30 days from the day of the purchase to contact us, and request a refund or a replacement for your order. If you made your purchase at a retail store, you will need to provide us with a copy of your receipt, and the proof of purchase number from the box.

We ship our orders through UPS and there are rare occurrences where packages are mishandled. Please contact our Customer Service Department directly at 1-877-848-2877 and we will file a complaint with UPS and schedule a replacement order to be shipped to you on the next available shipping date for your state.

You can contact our Customer Service Department at 1-877-848-2877 Monday thru Friday Monday 9 AM to 5:30 PM EST. You can also go to our web site and contact us via Live Chat or send us an e-mail.

You can purchase our products on-line on our web site, via telephone at 1-877-848-2877 or you can purchase our products in select grocery stores throughout the country. Please click on the following link to access our Store Locator feature to find a store near you.
http://www.vitalicious.com/store-locator.html

Once you receive our perishable products (VitaTops, VitaMuffins, Vitabuns, Vitabrownies, VitaCakes,VitaSandwich) you will need to put them in a freezer. Since our perishable products contain zero preservatives, they will begin to mold in 4-5 days if they are not kept in a freezer.

The majority of our 2 oz products are 3 points on theWeight Watchers PointsPlus® system. Our Blue Bran, Banana ChocoChip and Dark Chocolate Pomegranate VitaTops are 2 points and our 1.1 oz mini Vitacakes are 1 points.

Our sampler packs are already put together, so you cannot customize our sampler packs. However, you can pick and choose flavors with our Buy 30 VitaTops and get 6 free VitaPack offer. Please click on the following link to view this offer.
http://www.vitalicious.com/freetops.html

Sign up to be on our mailing list, so that you can be notified when we run a pick-your-own pack promotion.

Q: Where can I find more information about VitaPizza?

Please visit ourVitapizza Microsite for more information.

Q: Why do you ship orders only to certain areas?

Because of higher temperatures, Vitalicious will be unable to ship VitaPizzas and VitaSandwiches to your area starting next week until the first week of October. These items are shipped using dry ice, which evaporates before the product can be delivered. If you would like to place an order for our Vitapizzas or Vitasandwiches before October, you must place your order by Sunday May 19th 11:59 PM EST. After that you’ll only be able to purchase these items in select supermarkets until these items are available on-line in October. Here’s a link to our store locator to find a store near you: http://www.vitalicious.com/store-locator.html

You can order from following selections:

• Cheese & Tomato VitaPizza (12 pack)
• Meatless Pepperoni Supreme VitaPizza (12 Pack)
• VitaPizza Combo Pack (12 pack)
• VitaPizza & VitaCake Bundle #1 - 24 VitaCakes + 6 Cheese & Tomato VitaPizzas
• VitaPizza & VitaCake Bundle #2 - 24 VitaCakes + 6 Meatless Pepperoni Supreme VitaPizzas
• VitaPizza & VitaCake Bundle #3 - 24 VitaCakes + 3 Cheese & Tomato VitaPizzas + 3 Meatless Pepperoni Supreme VitaPizzas
• VitaPizza & VitaCake Bundle #4 - 48 VitaCakes + 6 Cheese & Tomato VitaPizzas
• VitaPizza & VitaCake Bundle #5 - 48 VitaCakes + 6 Meatless Pepperoni Supreme VitaPizzas
• VitaPizza & VitaCake Bundle #6 - 48 VitaCakes + 3 Cheese & Tomato VitaPizzas + 3 Meatless Pepperoni Supreme VitaPizzas

Our VitaPizzas are not eligible for discounts so that we may automatically ship them for free.

Yes, our VitaPizzas are available in select Target and Wegman’s locations. Please feel free to click on the following link to access our VitaPizza store locator feature.
Product Availability

Store staff members determine what items appear on the store’s shelves. You may encourage your local store customer service representative to carry our new VitaPizzas by showing him the letter below.
VitaPizza Reqeust Letter for Stores

Please read dry-ice handling instructions here:
Dry-Ice Warning

Please be aware that it is natural for dry ice to begin to evaporate while the VitaPizzas are in transit. VitaPizzas have only been in transit for 1-3 day and as long as they arrive cool, they’ll be safe to eat.

Unfortunately we do not send out free samples for our products due to the cost of shipping with dry ice.

We take great care to ensure the VitaPizza is shipped to you the quickest and securest way. However, if you your order is damaged in transit we will gladly provide a refund.

You must send proof of the damage. You may e-mail an image of the damaged items to customerservice@vitalicious.com or fax the image to 212-233-6031. You will receive a refund for the original purchase. Please allow 1-2 business days for the credit to apply to your credit card.

The pepperoni that we use is wheat based, and it also contains soy.

The additional cheese on our Cheese & Tomato VitaPizza balances the number of calories in the toppings of the Meatless Pepperoni Supreme.

Both of our VitaPizzas are 5 Weight Watchers PointsPlus®.

No MSG! Our VitaPizza is all natural.

Both Pepperoni Supreme and Cheese & Tomato VitaPizzas are 6.25” in diameter.

The cheese in our VitaPizza is low fat, not fat free.

The best by date is located on the side of the box and on the plastic wrapper that VitaPizza is in.

Yes. It is common for the dry ice to evaporate during the shipping process. As long as the product still feels cool then its quality will remain intact. Place them in freezer until you are ready to cook them. If any prodcut arrives warm, call Customer Service immediately at 1-877-848-2877.

While our VitaPizzas are not currently manufactured in a kosher facility, we’re exploring that possibility for the future.

The VitaPizza will remain fresh for a year in a freezer.

We are required to ship our VitaPizzas with dry ice to prevent spoilage of their cheese, tomato sauce, and veggies.

Vitalicious products other than VitaPizzas and VitaPizza bundles are shipped regular three-day ground delivery for cost efficiency. Other than VitaPizzas, all our products are completely safe to eat when shipped over three days.

Your package arrives in 1-3 business day from the day we received your order. Keep in mind, orders placed on weekdays after 1pm and on weekends will ship out on next business day.

No, UPS will leave the package at the door, still chilled in our insulated container. We guarantee all products to stay fresh up to 8 hours after their delivery time, but it is the best to put them in freezer as soon as possible. Please make sure the recipient will be available to receive their package.

VitaPizzas are in a insulated container and loaded up with plenty of dry ice to ensure that the products arrive in excellent condition.

Our new mini VitaCakes are only 1 Weight Watchers PointsPlus®.

A. We created a whole new recipe for our mini VitaCake from the one we use for our Deep Chocolate VitaTop. Our mini VitaCake is fudgier and has a more cake-like texture than a VitaTop. It also has more fiber - 6 grams per 50-calorie mini VitaCake, vs. 9 grams per 100-calorie VitaTop.

Each of our mini VitaCake has 1 gram of fat, 14 grams of carbs, 6 grams of fiber, and 2 grams of protein.

Yes, it is kosher, and it is under the kosher supervision KVH.

Each mini VitaCake weighs 1.1 ounces (32 grams).

Each mini VitaCake has only 50 calories.

A. The mini VitaCake is about 3 inches long, 1-¾ wide and ¾” high.

As of right now the mini VitaCakes are only available on-line or via a telephone order. Hopefully by the middle of 2012, the mini VitaCakes will be sold in stores.

INGREDIENTS:Water, White Whole Wheat Flour, Organic Sugar, Egg Whites, Inulin, Chocolate Drops, Cocoa Powder, Soy Fiber, Dried Honey, Wheat Gluten, Leavening (Potassium Bicarbonate, Sodium Acid Pyrophosphate), Tricalcium Phosphate, Lecithin, Chocolate Flavor, Sea Salt, Natural Flavor, Xanthan Gum, Natural Sweetener (Rebiana), Vitamin A, Vitamin B6, Vitamin B12, Vitamin C, Vitamin D, Vitamin E, Folic Acid, Iron, Biotin, Zinc.
CONTAINS: Egg, Soy, Wheat.

Q: If I have a backordered item in my order, how and when will my order ship?

We will hold your order until the backorder item arrives, so that everything can ship at once. If you do not want to wait for the backorder item to come in, you can elect to cancel the backorder item and receive a refund for that item.

Our shipping charges are based on weight and destination. Our web site will provide you with your shipping cost prior to you entering your payment information. Please note that we structured our shipping cost to hold rates flat for typical order volumes. How does this help you? Shipping cost may not increase with each additional product you add to cart. For example, shipping cost for 2 or 3 dozen VitaTops is exactly the same as 1 dozen. Likewise, the shipping cost for VitaMuffin Mix 6-pack is the same as a single pack. So, it is recommended you take advantage of this structure to help reduce your overall shipping cost per item.

Effective as of Friday April 6th 2012, you may see an increase in our shipping cost. This is due to the fact that earlier this year UPS has once again increased their shipping rates as they have done for the past 3 years. We value our customers business and needs and that's why despite the fact that UPS has raised our rate for 3 years, we did not raise your shipping cost. However with the constant increase with gas prices and our shipping cost, we had to increase our customer's shipping cost based on the UPS rates. Although our shipping charges may have changed you will still receive the same optimum level of service and products that you have always received from Vitalicious. If you should have any questions or comments regarding this matter, please send your query to customerservice@vitalicious.com.

If you're ordering our perishable products (Vita Tops, Vita Muffins, Vita Brownies, Vita Cakes) your order will arrive within 1-3 days (depending on shipping address and our shipping schedule) once your order ships. Please click on the following link to view our shipping schedule because we do not ship our perishable products every day of the week. http://www.vitalicious.com/shipping.html. Our non-perishable items (Vita Mixes and Baking Pans) will arrive within 1-5 days (depending on location).

We ship via UPS, and all of our perishable items are delivered within 1-3 days from when the order is shipped from our Fulfillment Center (depending on what state the order is being shipped to). All of our non perishable (Vita Mixes and Baking Pans) are shipped via UPS Ground and will arrive within 1-5 days (depending on what state the order is being shipped to. Please click on this link to view our shipping chart http://www.vitalicious.com/shipping.html.

We only ship via UPS and they will not deliver to a P.O Box or APO address for Vitalicious. You must provide us with a physical address that UPS can deliver to in order for us to ship your order.

We ship to all 50 states in the U.S and we ship to Canada (Canadian Orders are placed at http://www.vitalicious.ca).

Once your ships you will receive an e-mail from UPS Quantum View, that will have your tracking number, and the scheduled arrival date. In addition as of March 2011, you can log into your Account on-line, and view your tracking number under your Order History.

A. If your order is being shipped to the Midwest or West Coast and you are ordering a perishable product UPS Ground is not available because UPS Ground shipments can take up to 4-5 days to arrive, and our perishable products will begin to mold in 4-5 days if they are not kept in a freezer.

There are several things that may cause a delay with the receipt of your order. Customers may enter an incorrect or incomplete shipping address, or if you do not select your flavors for our specialty packs. If our Quality Control department is not satisfied with a particular batch we reserve the right to temporarily postpone orders until a satisfactory batch is processed. You can be assured that in such a situation a new batch will be processed ASAP and shipped to you in the next applicable date.

(Please note if your order is delayed due to inclement weather and does not arrive in 3 days, Vitalicious will send you a replacement order, once the weather permits)

We currently offer free shipping for orders that are over $175. To redeem this offer you will need to enter the coupon code vitafreeship. We also have free shipping promotions occasionally for orders that are less than $175. As long as you are signed up for our free newsletter, you will receive an e-mail every time that we are having a free shipping offer. Also VitaPizzas and VitaSandwiches are currently eligible for free shipping promotion.

Please be aware that if you were to place an order for our VitaPizzas, Vitasandwiches, and our VitaTops or muffins, they would all be shipped the same day but in separate packages. The pizzas and sandwiches will be shipped in two separate packages that will each contain dry ice; whereas our VitaTops and or muffins will be shipped in a separate package that will not contain dry ice.

You can purchase our products on-line on our web site, or you can purchase our products in select grocery stores throughout the country. Please click on the following link to access our Store Locator feature to find a store near you. http://www.vitalicious.com/store-locator.html.

Our products will be located in either the Natural and Organic freezer section, or the frozen breakfast section.

Once you receive our perishable products (VitaTops, VitaMuffins, Vitabrownies, VitaCakes,VitaSandwich) you will need to put them in a freezer. Since our perishable products contain zero preservatives, they will begin to mold in 4-5 days if they are not kept in a freezer.

Vitalicious has a defined Allergen Program. Our products contain eggs, soy and wheat, and some contain milk and/or tree nuts and peanuts. All our products are produced in facilities that process milk and tree nuts. Please note that peanuts are not tree nuts, but fall into a separate allergen category. Our products containing peanuts are produced in a separate facility and do not come into contact with any of our other products. Products containing tree nuts and/or milk are produced in separate production runs so that they do not come into contact with other products produced on that equipment the same day. We have product changeover wash-down procedures and end-of-production sanitation cleaning procedures to ensure that equipment is adequately sanitized. All employees are trained in the Allergen Program and its significance, and the training is renewed annually. Our products are clearly labeled with all their ingredients and the appropriate allergen warnings. Should you have any questions or concerns, please contact our Customer Service Department at 1-877-848-2877.

The majority of our 2oz products are 3 points on the Weight Watchers PointsPlus system. Our Blue Bran and Dark Chocolate Pomegranate VitaTops are 2 points.

The amount of carbohydrates in our 2oz products varies from 20-25 grams per serving, and the amount of carbohydrates in our 4oz muffins varies from 40-51 grams per muffin. Please click on the nutritional facts to get the nutritional information for the product/products you are looking for.

Only our Sugar Free-Low Carb Velvety Chocolate products and our Triple Chocolate Chunk Vita Tops contain milk.

Our sampler packs are already put together, so you cannot customize our sampler packs. However you can sign up to be on our mailing list, so that you can be notified when we run a pick-your-own pack promotion.

Our 4-oz. muffins are 200 calories per muffin.

Sugar Alcohols are a low calorie natural sweetener.

Once you take our products out of the freezer (Vita Tops, Vita Muffins, Vita Brownies) you can toast them, let them thaw at room temperature, or you can heat them in the microwave for 20-25 seconds. When heating the VitaTops in the microwave you can leave them in the plastic or take them out of the plastic

No our Vita Mixes do not need to be frozen and they have a shelf life of 9-12 months

As long as our products are stored according to the instructions which are inserted your shipment, they will remain fresh for 8-10 months.

You grease our baking pans with fat free grease or fat free cooking spray, and you bake the Vita Tops at 400 degrees for 18-23 minutes.

There is no minimum amount that you need to purchase to have your order ship.

No you do not need to Sign In to place and order, the My Account feature is optional. However if you wish to have your address and order history stored, we strongly suggest you Sign In and create an account.

On January 1st 2009, we launched a new web site with a new feature called My Account. My Account is a feature that will allow you to view past orders, and will store your personal information so that you do not have to re-enter it every time you make a purchase. The My Account feature is optional and you do not need to create an account to place an order. If you wish to access the My Account feature you would have to sign in as a New Customer even though you may have purchased from us in the past. After you sign in under My Account and place your order, your information will be stored and easy to access. Please be aware that you will only be able to view orders that were placed under My Account.

If you click on forgot password, you will receive a temporary password via e-mail that will allow you to sign in. Be sure to check your Spam folder, if you do not receive your temporary password within a few minutes of clicking Forgot Password. Once you are signed in you will see an option to change your password.

My Account does not support e-mail address changes at the moment, but we’re working to add this feature. In the meantime, please contact our Customer Service Department directly. http://www.vitalicious.com/contactus.html

No. The email newsletter only requires your email address. My Account requires additional personal information to make future purchases easy for you. You can view your order history, sore your personal information so that you do not have to re-enter it every time you check out, view your order status and UPS tracking information, store Multiple shipping and billing addresses. For your security, we do not store credit card information and will NOT share any personal information. Please review our privacy policy for more information. http://www.vitalicious.com/privacy.html

Q: Why are the pages not loading correctly?

We are regularly making changes and upgrades to our website. For this reason some older browsers may not be compatible. If you should encounter difficulties with error messages or a page not loading properly, we recommend upgrading your browser to a more current version. Click here to upgrade.

You can pay for your order with a major credit card (Visa, MasterCard, Discover Card, American Express) or you can pay via PayPal. You can also mail a check to Vitalicious Inc 11Broadway Suite 1155, New York, NY 10004.

Once your order has been confirmed and you receive an order number, your payment will be processed immediately.

You will not be charged taxes on your order.

You can only use 1 coupon per order, so you have to decide which coupon you want to apply to the order. Eversave, KGB, and Groupon vouchers cannot be combined with any other discount codes.

Occasionally we do offer $1.00 off coupons that can be redeemed at any retail store that sells Vitalicious products. Please contact our Customer Service Department so that we can send you a retail coupon when they become available again. Please note that we can only send 1 coupon per household.

All coupon and gift certificates are sent electronically via e-mail. To receive coupons all you have to do is sign up for our free newsletter, and you will be notified via e-mail every time we are having a promotion.

Please contact our customer service department, so that we can apply the coupon to your order, or reimburse for the coupon.

You enter your coupon where it says Coupon Code. You will find the Coupon Code section during the checkout process, and is located beneath your shipping address.

You are not satisfied with our Vita Mixes or baking pans, you can return them to the address listed below:

Vitalicious Inc
Attention: Ricardo Mabayo
17 Walden St
Winthrop, MA 02152

Yes our web site is secure. When you place an order through this site, you'll notice that your Web browser indicates a secure or "encrypted" connection. This is why we have partnered with Yahoo to host our online store -- they are extremely experienced in providing safe and secure online services.

Absolutely not, we do not sell or rent our mailing list to any outside parties. Rest assure any information you provide Vitalicious, will remain with Vitalicious.

Q: Why do you ship orders only to certain areas?

Because of higher temperatures, Vitalicious will be unable to ship VitaPizzas and VitaSandwiches to your area starting next week until the first week of October. These items are shipped using dry ice, which evaporates before the product can be delivered. If you would like to place an order for our Vitapizzas or Vitasandwiches before October, you must place your order by Sunday May 19th 11:59 PM EST. After that you’ll only be able to purchase these items in select supermarkets until these items are available on-line in October. Here’s a link to our store locator to find a store near you: http://www.vitalicious.com/store-locator.html

Please be aware that our VitaSandwiches are only available in select retail stores. Please click on the following link to access our VitaSandwich store locator feature, to find a store near you that carries our VitaSandwich. http://site.vitalicious.com/vitasandwich/product-availability.html.

Our VitaSandwiches are not eligible for discounts so that we may automatically ship them for free.

A. The English muffins are 90 calories and they are Wholegrain. To view more nutritional information on our VitaSandwiches, please go to the following link to view our VitaSandwich web site. http://site.vitalicious.com/vitasandwich/.

Please read dry-ice handling instructions here:
Dry-Ice Warning

Please be aware that it is natural for dry ice to begin to evaporate while the VitaSandwiches are in transit. VitaSandwiches have only been in transit for 1-3 day and as long as they arrive cool, they’ll be safe to eat.

Both of our VitaPizzas are 3 Weight Watchers PointsPlus®.

Yes. It is common for the dry ice to evaporate during the shipping process. As long as the product still feels cool then its quality will remain intact. Place them in freezer until you are ready to cook them. If any prodcut arrives warm, call Customer Service immediately at 1-877-848-2877.

Your package arrives in 1-3 business day from the day we received your order. Keep in mind, orders placed on weekdays after 1pm and on weekends will ship out on next business day.

No, UPS will leave the package at the door, still chilled in our insulated container. We guarantee all products to stay fresh up to 8 hours after their delivery time, but it is the best to put them in freezer as soon as possible. Please make sure the recipient will be available to receive their package.

VitaPizzas are in a insulated container and loaded up with plenty of dry ice to ensure that the products arrive in excellent condition.