"VitaTops are an integral part of my weight loss as I've lost 27lbs since September. Without my Chocolate Vita Top as a Snack...I don't know what I'd do"
This is an extended holiday weekend, when will my order arrive?
Orders going to red, blue or green states placed after 1:00 pm EDT, Tuesday June 30th will be shipped Monday, July 6th. Likewise, all orders going to red, blue or green states that are placed on Wednesday, July 1st will be shipped Monday, July 6th. Orders going to yellow states that are placed at or before 1 pm EDT Wednesday July 1st will be shipped for delivery by Thursday, July 2nd.
A - How much do you charge for shipping?
Our shipping charges are based on weight and destination. Our web site will provide you with your shipping charge prior to you entering your credit card information.
A - How do you ship orders?
We ship via UPS, and all of our perishable items are delivered within 1-3 days from when the order is shipped (depending on what state the order is being shipped to). All of our non perishable (Vita Mixes and Baking Pans) are shipped via UPS Ground and will arrive within 1-5 days (depending on what state the order is being shipped to. Please click on this link to view our shipping chart http://www.vitalicious.com/shipping.html.
A - Do you ship to P.O Boxes
We only ship via UPS and they will not deliver to a P.O Box. You must provide us with a physical address that UPS can deliver to in order for us to ship your order.
A - What countries do you ship to?
We ship to all 50 states in the U.S and we ship to Canada (Canadian Orders are placed at http://www.vitalicious.ca)
A - What is the delivery time?
If you’re ordering our perishable products (Vita Tops, Vita Muffins, Vita Brownies, Vita Cakes) your order will arrive within 1-3 days (depending on shipping address and our shipping schedule) once your order ships. Please click on the following link to view our shipping schedule because we do not ship our perishable products every day of the week. http://www.vitalicious.com/shipping.html. Our non perishable items (Vita Mixes and Baking Pans) will arrive within 1-5 days (depending on location).
A - Will I be notified when my order ships?
Once your ships you’ll receive an e-mail from UPS Quantum View, that will have your tracking number, and the scheduled arrival date.
A - How come I can’t select UPS Ground as a shipping option? Your site will only allow me to select from UPS 2nd Day and UPS Next Day?
If your order is being shipped to the Midwest or West Coast and you’re ordering a perishable product UPS Ground is not available because UPS Ground shipments can take up to 4-5 days to arrive, and our perishable products will begin to mold in 4-5 days if they’re not kept in a freezer. Even though your order is being shipped via UPS 2nd Day, you’re being charged for UPS 3 Day Select which is a Free upgrade courtesy of Vitalicious.
A - What can cause a delay with processing my order?
There are several things that may cause a delay with the receipt of your order. Customers may enter an incorrect or incomplete shipping address, or if you do not select your flavors for our specialty packs. If our Quality Control department is not satisfied with a particular batch we reserve the right to temporarily postpone orders until a satisfactory batch is processed. You can be assured that in such a situation a new batch will be processed ASAP and shipped to you in the next applicable date.
A - How can I buy your products?
You can purchase our products on-line on our web site, or you can purchase our products in retail stores. Please click on the following link to access our Store Locator feature to find a store near you. http://www.vitalicious.com/store-locator.html.
A - How do I store my products? Once you receive our perishable products you need to put them in a freezer. Since our perishable products contain zero preservatives, they’ll begin to mold in 4-5 days if they’re not kept in a freezer.
A - How many points are your products on the weight watchers point system? All of our 2oz products are 1 point on the Weight Watchers point system.
A - How many carbohydrates are in your products?
The amount of carbohydrates in our 2oz products varies from 20-25 grams per serving, and the amount of carbohydrates in our 4oz muffins varies from 40-51 grams per muffin. Please click on the nutritional facts to get the nutritional information for the product/products you’re looking for.
A - Do your products contain milk? Only our Sugar Free-Low Carb Velvety Chocolate products and our Triple Chocolate Chunk Vita Tops contain milk.
A - Can I create my own Sampler Pack? Our sampler packs are already put together, so you cannot customize our sampler packs. However you can sign up to be on our mailing list, so that you can be notified when we run a pick-your-own pack promotion.
A - How many calories are you 4-oz muffins? Our 4-oz. muffins are 200 calories per muffin.
A - What are Sugar Alcohols? Sugar Alcohols are a low calorie natural sweetener.
A - How do you recommend heating your products after I take them out of the freezer?
Once you take our products out of the freezer (Vita Tops, Vita Muffins, Vita Brownies) you can toast them, let them thaw for 45 minutes to an hour, or you can heat them in the microwave for 20-25 seconds.
A - Do your Vita Mixes need to be kept frozen?
No our Vita Mixes do not need to be frozen and they have a shelf life of 8-10 months.
A - How long will your products remain fresh?
As long as our products are stored according to the instructions which are inserted your shipment, they will remain fresh for 8-10 months.
A - How do I bake Vita Tops with your Vita Mixes?
You grease our baking pans with fat free grease or fat free cooking spray, and you bake the Vita Tops at 400 degrees for 18-23 minutes.
A - Is there a minimum I need to purchase?
There is no minimum amount that you need to purchase to have your order ship.
A - Do I need to setup an account to place an order?
No you do not need to Sign In to place and order, the My Account feature is optional. However if you wish to have your address and order history stored, we strongly suggest you Sign In and create an account.
A - I’ve order from you in the past and receive e-mails from you, but your site will not recognize my e-mail address as a Returning Customer?
On January 1st 2009, we launched a new web site with a new feature called My Account. My Account is a feature that will allow you to view past orders, and will store your personal information so that you do not have to re-enter it every time you make a purchase. The My Account feature is optional and you do not need to create an account to place an order. If you wish to access the My Account feature you would have to sign in as a New Customer even though you may have purchased from us in the past. After you sign in under My Account and place your order, your information will be stored and easy to access. Please be aware that you’ll only be able to view orders that were placed under My Account.
A - I forgot my password, how can I retrieve it?
If you click on “Forgot Password” you’ll receive a temporary password via e-mail that will allow you to sign in. Once you’re signed in you’ll see an option to change your password.
A - How can I pay for an order?
You can pay for your order with a major credit card (Visa, MasterCard, Discover Card, American Express) or you can pay via PayPal.
A - When will be charged after I place my order?
Once your order has been confirmed and you receive an order number, your payment will be processed.
A - Do I have to pay taxes on my order?
You will not be charged taxes on your order.
A - How do I contact your Customer Service Department?
You can contact our Customer Service Department at 1-877-848-2877 Monday thru Friday Monday 9AM to 5:30 PM EST. You can also go to our web site and contact us via Live Chat or e-mail.
A - I’m not satisfied with my on-line purchase how do I get a refund?
If you’re not satisfied with an on-line purchase please notify us within 15 days of receiving your products so that we can either issue you a refund or send a replacement of equal value.
A - My order arrived damaged what can be done?
We ship our orders through UPS and there are rare occurrences where packages are mishandled. Please contact our Customer Service Department directly at 1-877-848-2877 and we will file a complaint with UPS and schedule a replacement order to be shipped to you on the next available shipping date for your state.
A - I have 2 coupons how do I apply both of them to my order?
You can only use 1 coupon per order, so you have to decide which coupon you want to apply to the order.
A - Do you offer retail coupons?
We do not offer retail coupons at this time, however the company is considering the possibilities of offering retail coupons. Hopefully this will become available in the future.
A - How do you send coupons/gift certificates?
All coupon and gift certificates are sent electronically via e-mail. To receive coupons all you have to do is sign up for our free newsletter, and you’ll be notified via e-mail every time we’re having a promotion.
A - I just placed my order but forgot to enter my coupon , can I still apply the coupon to my order?
Please contact our customer service department, so that we can apply the coupon to your order, or reimburse for the coupon.
A - Where do I enter my coupon?
You enter your coupon where it say’s Coupon Code. You’ll find the Coupon Code section during the checkout process, and is located beneath your shipping address.
A - Is it safe to order from your web site?
We wouldn't be selling like this if it wasn't. When you place an order through this site, you'll notice that your Web browser indicates a secure or "encrypted" connection. This is why we have partnered with Yahoo to host our online store -- they are extremely experienced in providing safe and secure online services.
